Welcome to the ebabel FAQ page. Here you'll find answers to some of the most common questions about our handmade bags, orders, shipping, returns, and refunds.

About Our Products

Are ebabel bags handmade?

Yes. Our bags are handmade and are created with attention to detail and craftsmanship. Because they are handmade, small variations in texture, color, stitching, or appearance may occur from one piece to another.

Will my bag look exactly like the pictures?

We make every effort to ensure that our product photos accurately represent our bags. However, slight differences may occur due to the handmade nature of our products and differences in screen settings.

Are handmade bags durable?

Our bags are designed for everyday use, with attention given to the materials, construction, and finishing details. To help maintain your bag's appearance and condition, we recommend following any care instructions provided with your product.

Orders

How can I place an order?

Simply browse our collection, select the bag you want, add it to your cart, and proceed to checkout. Follow the instructions to enter your shipping and payment information and complete your purchase.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at contact@ebabel.shop.

We will do our best to accommodate your request, but changes or cancellations may not be possible once an order has been processed or shipped.

How will I know that my order has been received?

After successfully placing your order, you may receive an order confirmation by email. Please check your spam or junk folder if you do not see the confirmation in your inbox.

Shipping

Where does ebabel ship?

We currently ship only to the United States.

Is shipping free?

Yes. We currently offer free express shipping on our orders.

How long does shipping take?

Our estimated delivery time is 2–3 business days.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, weather, holidays, or other unforeseen circumstances.

Will I receive tracking information?

When tracking information is available, it may be sent to you by email using the contact information provided when you placed your order.

What should I do if my package is delayed or appears to be lost?

If your package has not arrived within the expected delivery period or appears to be lost, please contact us at contact@ebabel.shop.

We'll do our best to help investigate the shipment.

Returns & Refunds

Do you accept returns?

Yes. We accept return requests within 30 days of receiving your order.

Do you accept used bags for return?

Yes. We accept returns of both new and used products, subject to our Return and Refund Policy.

How do I request a return?

Please contact us at contact@ebabel.shop and provide your order number. Our team will provide you with the necessary instructions for returning your item.

How long does a refund take?

We aim to process approved refunds within 7 business days after receiving the returned product.

Once processed, the time required for the refund to appear in your account may depend on your bank or payment provider.

What if I receive a damaged or incorrect bag?

Please contact us as soon as possible at contact@ebabel.shop.

Include your order number and, if possible, photographs showing the damage or the incorrect product. We'll review the issue and help you with the next steps.

Payment & Security

What payment methods do you accept?

Available payment methods are displayed during checkout. You can select one of the payment options available for your order.

Is my payment information secure?

Payments are processed through the payment providers available at checkout. We do not ask customers to send payment card information by email or through other unsecured communication methods.

Customer Support

How can I contact ebabel?

You can contact us using the following details:

Email: contact@ebabel.shop
Phone: +33 7 73 99 56 12

Address:
ebabel
37 Bis Rue des Prairies
03200 Vichy
France

If you're contacting us about an existing order, please include your order number so we can assist you more efficiently.

How quickly will you respond?

We aim to respond to customer inquiries as quickly as possible. Response times may vary depending on the volume of requests.

Still Have Questions?

If you couldn't find the answer you're looking for, please contact our customer support team.

Email: contact@ebabel.shop

We're happy to help.